Frequently Asked Questions

The most frequently asked questions from our new customers

Our company values your privacy and confidentiality. We understand that our reputation depends on it and that is why we always strive to keep you satisfied. In order to cooperate with us, you need to provide some personal details. We guarantee that on no condition will they ever be disclosed to any third party.

For additional details about your confidentiality, feel free to consult our Privacy Policy.

Use the order form on our website. Fill in all the instructions you have. Giving all your document details and requirements to us at once will minimize time spent on possible clarifications, so the writer, editor or transcriber can start working on the order immediately after the payment.

Various secure payment systems are available depending on the region from which the payment is made. In Japan, we are currently accepting all cards and Paypal. Each payment option guarantees total data safety, multi-currency payments, tax and VAT automated control and 100% protection from any risks. To find out what payment methods are available for your region, check our order form or contact support via chat or email

The details you are indicating while proceeding with the payment is not stored anywhere. Our writing service cares about the client`s security both of private and payment information. That is why we have chosen the most reliable payment systems to work with. You can choose the most convenient option for you.

We value our customers above all and clearly understand the financial situations. That is why we try to make our services affordable for every client! Besides the fact that our prices are lower than the industry’s average while we provide high quality services, we’ve developed a flexible system of discounts. In order to see which discounts you qualify for, read our Prices page where coupons will be updated based on availability.

Our service is pre-paid. Please note that the countdown to the deadline for completing your order won’t start until we receive a payment from you unless otherwise agreed.

Once your payment is received, an agreement has been reached and work starts immediately. On the control panel it will be labeled as assigned. If need be, you can always confirm by sending a message to support/ writer via the dashboard, our chat, email or via phone call.

The delivery process has three stages.

  1. Quality check stage.

The first one is where the writer uploads it for a quality check. At this point, a second writer will be reviewing the document. You can also view it and make comments or recommendations for further checks.

2. Order complete stage.

At this point, the order will read as “complete” on the dashboard. You can download or request for a copy to be sent to you by email.

3. Approval/Revision

Lastly after you receive the document, if you are satisfied, you can mark it as approved on the dashboard. If you need something changed, you can issue a revision and the writer will revise it for no extra charges based on our revision policy.

Without a doubt. We have a 100% money back guarantee, which means that if there is something you are not fully satisfied with, you will receive a complete refund. Such cases are extremely rare for our company though. Besides, we provide free revisions. In other words, if you think that some changes are needed, simply let us know and the writer will make all the necessary amandments free of charge! For more information, please visit our Money Back Guarantee section.

We are committed to the interests of our clients first of all.  That is why our prices will definitely surprise you with their affordability! The factors that form them are the following ones: the deadline, Type of service that you require, your task’s field, the number of pages, and optional extras as you may request. You are sure to save a great deal of money if you decide to use our professional writing service. We are here to help! For more details, view our Prices page.

Got stuck with another paper? We can help!

Get 5% off now and 10% back after your first order is ready.

There is absolutely no chance your document was pre-written. We deliver 100% custom written documents only. We believe that selling a pre-written document is basically committing a fraud, and, being a trustworthy company with a good reputation, we cannot even consider resorting to such a practice.

We offer Custom writing services, document editing services and transcription services.

You do not pay for both title and reference pages because they are provided for free.

Without a doubt, you can receive an official plagiarism report from a thorough online plagiarism checking system – WebCheck. To do this, you have to tick the option “I want to receive official Plagiarism report” in the order form. You will receive this document right after you approve the paper.

The most common questions from our returning customers

Only degree-holding writers will work on your order. Additionally, they have completed special trainings to be able to meet all your writing needs. Our experts specialize in various fields of studies, which guarantees a suitable author for your order every time.

We have developed an online system that enables you to send messages to the writer, detailed instructions about your document and inquiries on its progress. 

You can also talk to us  via chat, email or by a phone call.

We always deliver completely original documents. The exquisite 100% high quality of our documents is ensured by the cutting edge of plagiarism checking systems. WebCheck is highly reliable and advanced, and it scans documents for any plagiarized parts with amazing precision! Be sure that all the materials, on the basis of which your papers are written, will be properly cited and referenced.

  • Please keep in mind that if you order proofreading/editing/rewriting of a document, you will need to make sure that the initial paper/document is not plagiarized.

If you don’t like the delivered product because it violates your instructions or is of low quality, you can ask us for a free revision. Mind that the number of free revisions is limited to 3. View our Revision Policy for more details.

If you are not fully satisfied with the order that you received, you can send it back for revision. It is very easy: all you need to do is to contact Customer Support Representatives via the “Send for revision” button in your personal account, mention all the required changes as well as a new time frame. The writer will start working on your order immediately.

Each and every document is formatted according to your instructions. Please specify the format that you need your document in.

  • If you do not require specific formatting, the general format is 12pt Arial, double-spaced, with 1 inch margins. The average page has approximately 250 words.

  • If you need the format changed, please contact the writer via message on your dashboard or the support via the same dashboard, chat, email or phone call.

You can choose from several deadline options. Please be aware of the fact that the price for 1 page of the document depends on it. The more time you give us to complete your order, the cheaper it will be. Besides, you will have more time to ask for a revision and make sure that you receive the best quality.

Your paper will be delivered to your personal account on this website – first as a preview version and then in the editable and printable format after you approve the document.

After completing the order form, you will be given access to your personal dashboard where you can send messages to your author and upload files for your writer to use. You can upload any documents to the Files section on your order page. For successful completion of the document, try to include as many details as possible .

We have the option “Forgot your password”. It is available on the login page. All you need to do is to click on it and type in the email of your account. Your reset password instructions will be sent there.

If you have any difficulties, simply contact one of our Customer Support Representatives who will gladly assist you.

Didn't find your question?

If you can't find the answer on this page, please contact our Agents.